In early 2016, Securus received a Better Business Bureau accreditation with and A+ rating. The communication providing company provides technological communication solutions to the legal community in the United States. It focuses on providing technology to the civil society and criminal justice community for managing public safety, monitoring, investigations and correctional activities. The senior vice president of operations of Securus, Danny de Hoyos, stated that the firm earned the right for an A+ accreditation from BBB by working hard to prove its quality in services and products. Danny also revealed that Securus accreditation affirmed its formal high-quality status in showing oral and printed communications to its clients. A BBB accreditation is a voluntary service that Securus chose to integrate into its procedure of helping customers believe that it meets required standards.
To qualify for a BBB accreditation, it is a must that an enterprise builds trust with his clients, and maintain a positive relationship throughout a transaction. Securus earned the rating by affirming that it advertises its services through legitimate means and telling the truth about its products and services. Securus has clear business information that apparently gives customers details concerning the nature of its activities, the location of its offices, company ownership, policies status, business procedures and customer guarantees. Securus honors its promises by abiding by a written agreement and timely replying to marketplace concerns with professionalism and good faith. Besides, maintaining integrity in business, Securus protects the privacy of all its data by preventing fraud and mishandling and respecting the preferences of all its customers. Rick A. Smith, the chief executive officer of Securus, stated that the BBB accreditation was proof of the firm’s practice in what it says. He revealed that Securus loved the BBB accreditation analysis process and enjoyed working with them for proper scrutiny.